Advice sessions in Wyken to close (for now…)

We are sorry to announce that our drop-in sessions at Richard Lee Children Centre in Wyken are to close. The last session will be on Monday 24th July.

We hope to announce a new service in the area over the summer. But, for now, we would like to thank Ruth and all the team at Richard Lee for making us so welcome and for supporting this valuable service.

Details of all our advice sessions in the city can be found at covadvice.org.uk/advice

Drop-in cancellations

We have had to cancel some of our drop-in sessions over the next few weeks due to a combination of illness, holidays and the general election.  Please check our live calendar, or call us on 024 7652 1100 before travelling to our venues.  You can view the live calendar at http://covadvice.org.uk/advice/

We apologise for any inconvenience caused.

 

Further changes in Willenhall

From Monday 12th June 2017 we will be moving our regular Monday drop-in advice session at The Hagard Community Centre to a new home at Willenhall Education Employment & Training Centre, 239 Robin Hood Rd, Coventry CV3 3AN.

The session starts at 1:30pm and people are seen on a ‘first come, first served’ basis.

Please note that this change affects the Monday sessions only.  Our other sessions at The Hagard (on Wednesday and Thursday) remain unchanged.

For more details, see our ‘Get Advice’ page.

Willenhall advice session changes

Due to staffing changes at the Hagard Community Centre in Willenhall, we have had to reduce the times that our advice sessions are available.

With immediate effect, our ‘drop-in’ sessions (no appointments needed) on Monday and Thursdays will now run from 1.30pm until 3.30pm only.

Please note that our session on Wednesday at the Hagard remains unchanged (9:30-12 noon).

We apologise for any inconvenience this may cause.

Sanctions helpline

Coventry Law Centre are running a telephone helpline to advise people who have had benefits sanctioned.  They can help to challenge the decisions and get back benefits that have been withheld.  Research has found that 90% of appeals on sanctions are being won.

Call the helpline on 024 7625 3160 (Monday to Friday, 11am to 2pm).  The service is free and confidential.

Christmas and New Year opening hours

We will not be delivering any drop-in advice sessions in Coventry on either Thursday 22nd December or Friday 23rd December 2016.

On these dates we will operate a telephone only advice service, on 024 7652 1100, as follows:

  • Thursday 22nd December – between 09:30-12:30 and 13:30-16:30
  • Friday 23rd December – between 09:30 and 12:30 only

Our main office will close on Friday 23rd December at 12:30 and will not re-open until Tuesday 3rd January 2017 at 09:30.

Details of all our advice sessions in the New Year can be found on our get advice page.

We would like to wish everyone a wonderful Christmas and a happy New Year!

Advice in Holbrooks – update

We have been informed that our sessions in Holbrooks will be moving back to the usual venue, Holbrooks Community Care Association on Holbrook Lane, from Tuesday 6th December 2016.

Due to continuing building works, and the move back to the original venue, there will be no advice sessions in Holbrooks on:

  • Tuesday 29th November (morning); and
  • Wednesday 30th November (evening)

We apologise for any inconvenience caused.  Please note that our other advice sessions across the city are not affected.

To avoid any confusion, we suggest you check with us before travelling to advice sessions in Holbrooks over the next few weeks.  You can call us on 024 7652 1100 or email info@covadvice.org.uk.

Phone issues

There is currently a problem with us receiving calls from mobile phones on the ‘3’ network.  We have reported it to ‘3’ and they have said that their engineers are working to fix a problem in the Coventry area.  They say that this problem may not be fully resolved until 20th November.

If you are trying to call us, and keep getting an ‘engaged’ tone, please try calling us from another number if possible. Unfortunately, this problem is totally beyond our control.

Advice in Holbrooks

Due to building works, we have had to temporarily move our sessions in Holbrooks to the Community Centre on John Shelton Drive (CV6 4PE).  This change is likely to be in effect until at least the middle of November.

To avoid any confusion, we suggest you check with us before travelling.  You can call us on 024 7652 1100 or email info@covadvice.org.uk.

 

Advice service in Wyken

In October 2016, we will be making a change to our advice service delivery in the Wyken area.  Our advice ‘drop-in’ sessions will move from a Friday to a Monday each week.

From Monday 3rd October 2016, and then every Monday from there on, advice will be available between 9.00am and 11.30am at Richard Lee Children’s Centre, The Drive, Coventry CV2 5FU.  You do not need an appointment.

The Children’s Centre is part of the Richard Lee School buildings.  Thank you to Richard Lee Children’s Centre for hosting our advice service and for their continued support.