We are currently looking for a Caseworker to join our advice team.  We also have an opportunity to join our volunteer Trustee Board.


Salary: £20,910 – £23,970 (plus contributory workplace pension scheme)
Working hours: Full-time (part-time or job share considered)
Closing date: Thursday 25th January 2018 (at 2:00pm)
Interviews: Friday 2nd February 2018

Is your new year resolution to find a new job with a dynamic local charity?  Then look no further!

Coventry Independent Advice Service offers community-based advice across the city of Coventry.  We are looking to recruit another self-motivated Caseworker to help us achieve our service objectives.

As part of a small and dedicated team, you will play an important role in providing an effective and efficient generalist advice service with casework in Welfare Benefits and Debt/Money Advice.  You will work within the aims, policies and principles of our service and to Advice Quality Standard (AQS) requirements.

The successful candidate will deliver an advice and casework service at outreach locations across Coventry (including family hubs, libraries and community centres) and at our city-centre office.  Advice is available through a mix of ‘drop-in’ sessions and appointments.

You will have significant recent experience of giving advice, ideally in an organisation where a commitment to quality standards is paramount.  You will have a broad knowledge of key advice areas, particularly welfare benefits and debt, and the ability to communicate effectively with people from a range of cultures and backgrounds.  You will have a keen interest in delivering services for city residents, be client-focused and demonstrate a positive and flexible approach.

Coventry Independent Advice Service strives to be an equal opportunities employer and encourages applications from all candidates who meet the person specification regardless of age, religion, gender, sexual orientation, disability or race.

For more information, and to apply for the post, please download the documents below.  If you would like to have an informal discusssion about the role, please email or call us on 024 7652 1100 and we will arrange for one of the team to contact you.

To apply, please return your completed application form, criminal record declaration and  equality and diversity monitoring forms to  If you have any problems downloading the documents and forms, please email us.

Please note:
The closing date is Thursday 25th January 2018 at 2:00pm.  Applications received after 2pm on the closing date may not be accepted.  Interviews will be held in Coventry on Friday 2nd February 2018.


Would you like to help shape the future of Coventry Independent Advice Service?

Many people in our city are really struggling to make ends meet.  Right now, some are having to choose between paying bills and feeding themselves and their children.  Many are finding it hard to pay essential bills, like gas and electricity.  They may have a disability, be in low-paid insecure jobs or be caring for a relative.  They may have experienced a crisis.  They might be just like you.

Coventry Independent Advice Service was established to provide independent, community-based advice, in the city.  We work in 11 Coventry neighbourhoods, offering advice and information from local venues like Community Centres, libraries and Children’s Centres/Family Hubs.

Every weekday, we offer ‘drop-in’ sessions across the city for advice on debt and welfare benefits.  We also offer appointments for more complicated or time-consuming matters.

We are looking for new trustees who share our vision and desire to help people solve their problems, to address poverty and increase equality in the city.  As a trustee, you will be a member of the board who help guide and support the charity to deliver our strategic plan.

You do not need to have had previous board experience but we are looking for expertise in one or more of the following areas:

      • Community engagement and/or development
      • HR or people management
      • Legal services

Trustees are not paid for their work but will be reimbursed for reasonable expenses.  The annual commitment will be around 4-6 meetings a year plus a board strategy event.  There will be other opportunities to engage if you want to offer more!  Induction and ongoing support is available.

If you share our enthusiasm we would really love to hear from you!

For an informal discussion about the role, please contact Alan Markey, Director of Service, on 024 76521100 or email