Coventry Independent Advice Service is a charity offering free advice, information and support.  We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

Our service is confidential and our skilled advisers can help you with things like:

• Identifying entitlement to benefits and helping you make claims
• Helping you to sort out debt or other money problems
• Challenging decisions on benefit claims
• Helping you find other kinds of support.

If you need help and advice:

Following Coventry City Council’s recent decision to completely axe our charitable grant, we are currently unable to offer our general advice service for Coventry residents. We will be launching some new services in 2025, so please come back here for more information!

If we are already helping you with a problem or issue, please contact your named adviser or use the contact information on this page.

If you have a new enquiry you can seek help from the following charities who now hold the contract for advice delivery in Coventry:

• Specialist advice on social welfare issues: Central England Law Centre
• General advice on welfare benefits and debt: Citizens Advice Coventry

Our self-help page also includes links to online information resources and details of other services in Coventry. If you want to know if you are entitled to any benefits, you could try one of the online calculators at https://www.gov.uk/benefits-calculators

If you need to contact us, you can telephone us on 024 7652 1100. Lines are open:

• Every weekday (Monday to Friday): 10:00 am to 12:00 noon
• Saturday & Sunday: Closed

Please be ready to give us as much information as possible when you contact us. Our advisers may need to call you back or arrange to see you at one of our community locations.

Your adviser was so nice and understanding and made me feel comfortable from the start. At a time when I was feeling quite down she made me feel like there was hope.

Don’t live in Coventry?  You can search for advice agencies in your area that hold the Advice Quality Standard or you can use the form in the footer of this page to get more options (although these results may not all be quality assured).