New Adviceline number

If you need advice, you can now call us on 024 7652 1101.

This number replaces our mobile phone numbers, making it even easier (and cheaper) to contact us.

You can also ask for advice 24 hours a day using our online enquiry form.

For non-advice enquiries, our office number is still 024 7652 1100.

Christmas/New Year closure

Our advice service is now closed for the holidays. We reopen on Monday 4th January 2021.

If you need help and support between Christmas and New Year, please check available information on the Coventry City Council website.

You can still send us advice enquiries using our online form, but please note that we will not be able to deal with these until Monday 4th January at earliest.

Wishing you a Happy Christmas and hoping that 2021 will be a better year for everybody.

Change to telephone advice hours

From week beginning 28th September 2020, our evening telephone service will only be available on Tuesdays (until 7pm). This change will allow us to provide a better service during the daytime when the majority of calls come through, while still providing an evening service for those who need it.

You can still send us an online enquiry at any time and our telephone advice service is available every weekday. For full details of all services, see our ‘get advice‘ page.