Advice service update

We are making some changes to our advice service delivery to better meet your needs.

From Monday 4th September, we will have a single contact phone number. This is to avoid confusion and help us offer a better service to you.

Our single contact number is 024 7652 1100. (If you call the ‘old’ advice line number you will be automatically redirected.)

Although there is just one number, there will usually be several people available to answer calls at the same time. We continue to offer our online enquiry service and advice by appointment at several community venues where needed.

Our telephone line will be open every weekday as follows:

  • Monday, Tuesday and Friday: 10-12 and 2-4
  • Wednesday and Thursday: 10-12 only

If you would like to offer feedback on our service, please complete our survey.

Are you in ‘precarious work’?

We are trying to find out about issues affecting people who are in ‘precarious work’, such as zero-hour contracts or any other job where the amount of regular work, and therefore the amount of income, is not guaranteed.

If you, or someone you know, is in this situation please consider completing this survey. Your responses will help us to create information that may help others in this type of work.

The survey has produced with Warwick University as part of a Public Legal Education project.

You can complete the survey at

Thank you for your help.

Service notice

Due to staff illness and absence, we are not able to offer telephone or online advice next week (week beginning 13th March).

If you need help and support, please visit our links page for alternative services and online advice.

We apologise for any inconvenience caused and hope to have our full service back as soon as possible.

Christmas closure 2022/23

Our charity will be closed from 4pm on Thursday 23rd December and will reopen on Tuesday 3rd January. If you need support during this period, the following may help and we have other sources of support on our ‘links’ page.

Citizens Advice opening times over Christmas:

Help with debt problems:

Contacting the Department of Work and Pensions:

We wish you all a merry Christmas and a happy new year.

Telephone advice changes

Due to staff shortages, we have changed the operating times of our Adviceline (024 7652 1101). From Monday 18th July 2022, advice will be available by telephone on:

  • Tuesday: 1.30pm to 4.30pm
  • Wednesday: 9.30am to 12.30pm
  • Friday: 9.30 am to 12.30pm

Although this change represents a reduction in the days we are available by phone, we hope to have more advisers on the line each time.

Don’t forget that you can send an advice enquiry any time using our online form.

Thank you for your understanding.