Are you in ‘precarious work’?

We are trying to find out about issues affecting people who are in ‘precarious work’, such as zero-hour contracts or any other job where the amount of regular work, and therefore the amount of income, is not guaranteed.

If you, or someone you know, is in this situation please consider completing this survey. Your responses will help us to create information that may help others in this type of work.

The survey has produced with Warwick University as part of a Public Legal Education project.

You can complete the survey at

Thank you for your help.

Service notice

Due to staff illness and absence, we are not able to offer telephone or online advice next week (week beginning 13th March).

If you need help and support, please visit our links page for alternative services and online advice.

We apologise for any inconvenience caused and hope to have our full service back as soon as possible.

Christmas closure 2022/23

Our charity will be closed from 4pm on Thursday 23rd December and will reopen on Tuesday 3rd January. If you need support during this period, the following may help and we have other sources of support on our ‘links’ page.

Citizens Advice opening times over Christmas:

Help with debt problems:

Contacting the Department of Work and Pensions:

We wish you all a merry Christmas and a happy new year.

Telephone advice changes

Due to staff shortages, we have changed the operating times of our Adviceline (024 7652 1101). From Monday 18th July 2022, advice will be available by telephone on:

  • Tuesday: 1.30pm to 4.30pm
  • Wednesday: 9.30am to 12.30pm
  • Friday: 9.30 am to 12.30pm

Although this change represents a reduction in the days we are available by phone, we hope to have more advisers on the line each time.

Don’t forget that you can send an advice enquiry any time using our online form.

Thank you for your understanding.

Advice service update

From Monday 25th April 2022, our opening times for telephone advice are changing. The new times are:

  • Monday, Wednesday and Friday: 9.30 am to 12.30 pm
  • Tuesday: 1.30 pm to 4.30 pm
  • Thursday, Saturday & Sunday: Advice line is closed (but you can still send an online enquiry at any time).

When you call, our advisers will try to help with your query straightaway if they can. Sometimes they may need to look into matters further and call you back, or they may need to see you in person. Sometimes we may not be the best service for you and they will give you information about other ways you can get help. Please be assured, we always aim to do our very best to help resolve the problem you are having.