Advice service update

From Monday 25th April 2022, our opening times for telephone advice are changing. The new times are:

  • Monday, Wednesday and Friday: 9.30 am to 12.30 pm
  • Tuesday: 1.30 pm to 4.30 pm
  • Thursday, Saturday & Sunday: Advice line is closed (but you can still send an online enquiry at any time).

When you call, our advisers will try to help with your query straightaway if they can. Sometimes they may need to look into matters further and call you back, or they may need to see you in person. Sometimes we may not be the best service for you and they will give you information about other ways you can get help. Please be assured, we always aim to do our very best to help resolve the problem you are having.

Christmas and New Year closure

Our advice service will be closed from Christmas Eve (24th December) and will reopen on Tuesday 4th January 2022.

If you need help and support over the Christmas period, there is some helpful information on the Coventry City Council website. This also includes emergency contact information.

You can still send an enquiry using our online form but please note that we will not be able to deal with this until 4th January 2022 at earliest.

All our colleagues and trustees would like to wish you and your loved ones a merry Christmas and a happy New Year.

Coventry skills survey

Coventry City Council has launched a Skills Survey and are asking for Coventry residents to take part.

Anyone taking part can be entered into a prize draw for a £50 Love2Shop voucher. The link is below.

The Skills Survey has been designed to find out Coventry residents’ views on skills provision in the City. This includes looking at whether residents know what is available, can get appropriate advice and guidance, and find courses that meet their individual needs (e.g. fit around existing work/childcare commitments).

They are also looking at factors which may prevent people from accessing skills provision and considering access across different areas of the City within Coventry’s diverse communities. 

The survey is intended to help inform the council what is working/not working and help all our skills providers in shaping their delivery to meet resident needs. It will also help inform a wider Coventry Skills Strategy.

Advice service changes

As part of our service strategy we are starting to work alongside community partners to provide some advice and support services, by appointment only, back in the community. These partners include ‘grub hubs’, social supermarkets, Family Hubs and other community organisations. We are working closely with these services to help ensure that the people who need our help most get help at the earliest possible stage.

Please note that we are not offering public ‘drop-in’ services at the moment. The advice that we are able to offer in the community is strictly by appointment and based on need identified with our partners and our advisers. The first point of contact for advice is still our telephone and online service.

During the pandemic we have learned that a lot of people in the city did not want to, or were unable to, wait in queues to be seen. Often we had to turn people away because of high demand and we didn’t want to do this. Lots of people have told us they would prefer to contact us by phone or online as it was more convenient and appropriate to their needs. But we also know that some people really need help in person, face to face, and so we are focusing that part of our service on the people who need it most.

To help us to offer these services, we have made some changes to the operating hours of our public telephone advice service. Although we have reduced the hours that the service is available, there will be more advisers on the line each day so you should find it easier to get through to an adviser when you call.

If you have any feedback on our new ways of working, please let us know.

Thrive At Work

We are proud to announce that we have been awarded the ‘Thrive at Work’ Foundation level accreditation in recognition of our work to improve the health and wellbeing of everyone in our charity. Our aim is for all our colleagues to experience good health and wellbeing and to strike a positive work-life balance.

The Thrive At Work programme is accredited by the West Midlands Combined Authority. We hope you will join us in celebrating our success!