Help for people in precarious work

Many people are in precarious or unstable work. This includes people on zero-hours contracts and other types of employment.

If you are in this type of work, a new video may help. We have produced this in partnership with students from the Public Legal Education module at University of Warwick. It can be accessed through our advice pages.

Managing your Universal Credit journal

We have produced a new resource that gives information about managing your Universal Credit account and making changes through your online journal.

We hope it is helpful for anyone who may be struggling to manage their claim online or who is unsure about changes that need to be reported.

The resource was produced in partnership with students from University of Warwick.

Advice service update

We are making some changes to our advice service delivery to better meet your needs.

From Monday 4th September, we will have a single contact phone number. This is to avoid confusion and help us offer a better service to you.

Our single contact number is 024 7652 1100. (If you call the ‘old’ advice line number you will be automatically redirected.)

Although there is just one number, there will usually be several people available to answer calls at the same time. We continue to offer our online enquiry service and advice by appointment at several community venues where needed.

Our telephone line will be open every weekday as follows:

  • Monday, Tuesday and Friday: 10-12 and 2-4
  • Wednesday and Thursday: 10-12 only

If you would like to offer feedback on our service, please complete our survey.

Are you in ‘precarious work’?

We are trying to find out about issues affecting people who are in ‘precarious work’, such as zero-hour contracts or any other job where the amount of regular work, and therefore the amount of income, is not guaranteed.

If you, or someone you know, is in this situation please consider completing this survey. Your responses will help us to create information that may help others in this type of work.

The survey has produced with Warwick University as part of a Public Legal Education project.

You can complete the survey at https://harry.sn/work.

Thank you for your help.

Service notice

Due to staff illness and absence, we are not able to offer telephone or online advice next week (week beginning 13th March).

If you need help and support, please visit our links page for alternative services and online advice.

We apologise for any inconvenience caused and hope to have our full service back as soon as possible.