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If you need help with a benefits problem or with debt:

  • Check our self-help page for links to online information resources and details of other services in Coventry. This might give you a quick answer to your questions.
  • If you want to know if you are entitled to any benefits, you could try one of the online calculators at
  • Send us a web enquiry by using our online form.
  • Telephone us on 024 7652 1100. Lines are open:
    • Every weekday (Monday to Friday): 9:30 am to 12:30 pm
    • Saturday & Sunday: Closed

If you call us please make sure that you have as much information ready as possible to save time.

Please note that we may not be able to help with your problem straight away and we may need to book a ‘call-back’ or we may arrange for you to see us in person.

Sometimes we may not be the best service for you and our adviser will give you information about other ways you can get help.

Please be assured, we always aim to do our very best to help resolve the problem you are having and to ensure the best service to all Coventry residents. All of our advisers are working hard to make sure we can meet your needs. Please bear with us if there is a delay in dealing with your problem. We aim to reply to all advice enquiries within ten working days.