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  • New weekly drop-in advice surgeries. No appointment is needed, but if you need help with completing benefit claim forms we strongly advise you to call us for an appointment to avoid disappointment. Time is limited at our drop-in surgeries and we may not be able to help everyone who attends. Surgeries are at:
  • Personal Independence Payment (PIP) advice clinics. In partnership with students from Warwick University Law School. Please note that the PIP clinics are drop-in sessions but we advise people who need help to complete PIP claim forms to call us for an appointment in advance. The PIP clinics are at:
  • Food bank support in Stratford Upon Avon.
    • This is a dedicated service for users of food banks in Stratford Upon Avon. Please speak to one of the staff at your local distribution centre for details of the help available.

Other advice in Coventry

Following Coventry City Council’s recent decision to completely axe our charitable grant, we are unable to offer a general advice service for Coventry residents other than the services listed above. If we are already helping you with a problem or issue, please contact your named adviser or use the contact information on this page.

If you have a new enquiry you can seek help from the following charities who now hold the contract for advice delivery in Coventry:

Our self-help page also includes links to online information resources and details of other services in Coventry. If you want to know if you are entitled to any benefits, you could try one of the online calculators at https://www.gov.uk/benefits-calculators

If you need to contact us, you can telephone us on 024 7652 1100. Lines are open:

  • Every weekday (Monday to Friday): 10:00 am to 12:00 noon
  • Saturday & Sunday: Closed

Please be ready to give us as much information as possible when you contact us. Our advisers may need to call you back or arrange to see you at one of our community locations.

Please note that we may not be able to help with your problem straight away and we may need to book a ‘call-back’ or we may arrange for you to see us in person.

Sometimes we may not be the best service for you and our adviser will give you information about other ways you can get help.

Please be assured, we always aim to do our very best to help resolve the problem you are having and to ensure the best service we can. All of our advisers are working hard to make sure we can meet your needs. Please bear with us if there is a delay in dealing with your problem. We aim to reply to all advice enquiries within ten working days.