These videos were made thanks to the support and commitment of Emily Bahous, Netwon Tham and Polly Sokolovska – a team of students on the Public Legal Education module at Warwick University – and our Benefits Advice Manager, Diane Goolding. Thank you also to Dr Tara Mulqueen, Assistant Professor at Warwick University Law School. We really appreciate all of your help, and we hope people in Coventry find these videos helpful.