Advice service update

From Monday 25th April 2022, our opening times for telephone advice are changing. The new times are:

  • Monday, Wednesday and Friday: 9.30 am to 12.30 pm
  • Tuesday: 1.30 pm to 4.30 pm
  • Thursday, Saturday & Sunday: Advice line is closed (but you can still send an online enquiry at any time).

When you call, our advisers will try to help with your query straightaway if they can. Sometimes they may need to look into matters further and call you back, or they may need to see you in person. Sometimes we may not be the best service for you and they will give you information about other ways you can get help. Please be assured, we always aim to do our very best to help resolve the problem you are having.