We have new salaried opportunities to join our advice team as a Caseworker.  We are also welcoming applications for an unpaid role on our Trustee Board.

Please note that we strive to be an equal opportunities employer and encourages applications from all candidates who meet the person specification regardless of age, religion, gender, sexual orientation, disability or race.


Working hours: Full-time (37 hours). Applications to work four full days (30 hours) will also be considered – please state your preference clearly on the application form.
Salary: £21,328 – £24,449 (plus contributory workplace pension scheme)
Closing date: Tuesday 14th August 2018 (at 4.00pm)
Interviews: Wednesday 22nd August 2018

Are you looking for a new job with a dynamic local charity?  Then look no further!

Coventry Independent Advice Service offers community advice services predominantly from outreach venues across the City of Coventry.  Originally established to consolidate independent advice provision in the city, we are now looking to recruit additional self-motivated advisers to extend our reach and help us achieve our strategic objectives.

As part of a small and dedicated team, you will play an important role in providing an effective and efficient service with a focus on welfare benefits and debt/money advice.  You will work within the aims, policies and principles of our service and towards Advice Quality Standard (AQS) requirements.

The successful applicants will deliver an advice, information and casework service, mainly at outreach locations across Coventry (which include Family Hubs, libraries and community centres) and also by telephone, email and online.

The successful applicants will have significant recent experience of delivering social welfare advice, ideally in an organisation where a commitment to quality standards is paramount.  You will have a broad knowledge of key advice areas with more detailed knowledge of welfare benefits and/or debt.  You will relate well with people and be able to communicate effectively with individuals and families from a range of cultures and backgrounds.  You will have a keen interest in empowering communities, be client-focused and be able to demonstrate a positive and flexible approach.

The successful applicants will enjoy the benefits of a friendly working environment, access to training and development opportunities, ongoing support and the opportunity to make a real difference in the city.

How to apply

You can download the application pack from the links below.  Please read all the information carefully and return the Job Application Form and the Equality and Diversity monitoring form to in time for the closing date indicated above.  If you are applying for the role on a part-time (four days a week) basis, please state this clearly on the application form.

For an informal discussion about the role, or if you have trouble downloading any of the documents, please contact


Would you like to help shape the future of Coventry Independent Advice Service?

Many people in our city are really struggling to make ends meet.  Right now, some are having to choose between paying bills and feeding themselves and their children.  Many are finding it hard to pay essential bills, like gas and electricity.  They may have a disability, be in low-paid insecure jobs or be caring for a relative.  They may have experienced a crisis.  They might be just like you.

Coventry Independent Advice Service was established to provide independent, community-based advice, in the city.  We work in 11 Coventry neighbourhoods, offering advice and information from local venues like Community Centres, libraries and Children’s Centres/Family Hubs.

Every weekday, we offer ‘drop-in’ sessions across the city for advice on debt and welfare benefits.  We also offer appointments for more complicated or time-consuming matters.

We are looking for new trustees who share our vision and desire to help people solve their problems, to address poverty and increase equality in the city.  As a trustee, you will be a member of the board who help guide and support the charity to deliver our strategic plan.

You do not need to have had previous board experience but we are looking for expertise in one or more of the following areas:

      • Community engagement and/or development
      • HR or people management
      • Legal services

Trustees are not paid for their work but will be reimbursed for reasonable expenses.  The annual commitment will be around 4-6 meetings a year plus a board strategy event.  There will be other opportunities to engage if you want to offer more!  Induction and ongoing support is available.

If you share our enthusiasm we would really love to hear from you!

For an informal discussion about the role please contact Alan Markey, Director of Service, on 024 76521100 or email