We currently have a vacancy for a full-time paid Caseworker and vacancies on our Trustee Board (voluntary position). All details and application packs are on this page.


Salary:£22,407 (point 5) to £25,687 (point 9) plus 5% employer contribution to NEST pension scheme. Pay award pending. NB: Applicants holding the Certificate in Money Advice Practice (CertMAP), or equivalent accreditation, will be appointed on a minimum of point 8 (currently £24,867)
Hours:Full-time (37 hours per week)
Deadline:Monday 12 April 2021 (at 10 am)
Interviews:To be held in week beginning Monday 19 April 2021 (online via Microsoft Teams).

Coventry Independent Advice Service offers advice across Coventry and holds the Advice Quality Standard (AQS) for our casework in welfare benefits and debt. 

This is an exciting opportunity to join our team. Following the pandemic, we adapted our service to focus on delivering advice by telephone and online. When it is safe to do so, we will incorporate these delivery methods alongside face-to-face advice in the community.

In this role, you will help to deliver a citywide welfare benefits and debt advice service. You will undertake casework with individuals and families and become a valuable asset within the community.  Initially you will mainly work remotely while benefiting from being part of our friendly team. You will have full access to support, resources and expert supervision. You will work within the aims, policies and principles of our service and to Advice Quality Standard (AQS) requirements.

You will have significant recent experience of advice delivery, ideally in an organisation where a commitment to empowerment and high quality is paramount. You will have a good knowledge of EITHER debt advice OR social security issues. Ideally, you will have some experience of both, but appropriate training will be provided to help you achieve the required standard in the relevant area.

You will have an awareness of wider social welfare issues, being able to signpost and refer where further help is needed. You will be able to communicate effectively with people from a range of cultures and backgrounds and will have a keen interest in delivering services for communities. You will be client-focused and demonstrate a positive and flexible approach.

If this sounds like you, we would love to hear from you!

Why should I join Coventry Independent Advice Service?

  • A competitive salary, 25 days paid holiday (on top of public holidays and Christmas closure days) and 5% employer pension contributions.
  • We work as a team and encourage everyone to share ideas and to continue learning, giving you the opportunity to develop personally and professionally in a supportive environment.
  • A friendly, open plan, workplace within a building shared with two other local client-focused charities.
  • We use AdvicePro and Office365 to enable remote working and are keen to further develop the use of technology to support our service.
  • You can be part of our success! Last year, we reported financial gains to local people of over £3.7 million. As well as the direct impact on individuals and families, we estimate our activity is worth around £8 million to the city as our clients mainly spend this money locally.

How to apply

You can download the application pack below. Please read all the information carefully and return the application form by 10 am on Monday 12 April 2021.

To arrange an informal discussion about the role, or if you have trouble accessing the documents, please contact

Coventry Independent Advice Service strives to be an equal opportunities employer and we encourage applications regardless of your age, religion, gender, sexual orientation, disability or race.

Trustee vacancies – would you like to help shape our future?

Many people in our city are really struggling to make ends meet.  Right now, some are having to choose between paying bills and feeding themselves and their children.  Many are finding it hard to pay essential bills, like gas and electricity.  They may have a disability, be in low-paid insecure jobs or be caring for a relative.  They may have experienced a crisis.  They might be just like you.

The people we help come from a range of backgrounds. We are therefore keen to ensure our charity trustees reflect the diversity of our city and bring a wide range of skills and experience to our board. We need our board to think creatively and be innovative. We believe that having a diverse board will improve our decision-making processes.

We are looking for new trustees who share our vision and desire to help people solve their problems, to address poverty and increase equality in the city.  As a trustee, you will be a member of the board who help guide and support the charity to deliver our strategic plan. Trustees help to shape the future of our charity. 

Trustees are not paid for their work but will be reimbursed for reasonable expenses.  The annual commitment will be around 4-6 meetings a year plus a board strategy event.  There will be other opportunities to engage if you want to offer more!  Induction and ongoing support is available.

We particularly welcome applicants from people in the city who are currently under-represented among our trustees, including young people, people from black and minority ethnic communities, from working class backgrounds, people with disabilities and the LGBT+ community.

At the moment we are also keen to recruit people with a financial background or with expertise in HR/personnel or legal matters. But please don’t be put off from applying if you don’t have these specialisms. Lived experience and/or awareness of community needs is equally valuable.

If you share our enthusiasm and want to help shape our future, we would love to hear from you!

For an initial informal discussion about the role, please contact Alan Markey, Director of Service, by email

If you are ready to apply, you can download the Trustee Application Form using the link below. Please return the form by email to