We currently have vacancies for:
Senior Debt Caseworker
Location: Coventry (remote and in-person working).
Hours: 37 per week (part-time, flexible considered)
Salary: £31,027 to £33,906
Closing date: Wednesday 15th July 2026 at 10.00am.
Interviews: Week commencing 20th July 2026.
Coventry Independent Advice Service is a trusted local charity providing free, confidential advice and support. We specialise in welfare benefits and debt, helping individuals maximise their income, resolve financial difficulties, and overcome practical challenges. Our experienced advisers deliver high-quality, independent casework accredited to the Advice Quality Standard (AQS), a nationally recognised mark of excellence in advice provision.
We work at the heart of local communities, offering accessible support through drop-in sessions and appointments in community centres and libraries. Alongside our advice services we deliver a growing programme of community digital support, helping residents build confidence online. From accessing essential services and completing forms, to job search, training, and staying connected, our work ensures that people are not excluded in an increasingly digital world.
About the role
We are seeking a skilled and compassionate Senior Debt Caseworker to join our charity and lead our debt advice work. You will play a key role in ensuring that our clients receive high-quality, compliant and person‑centred debt advice, while supporting and developing advisers across the service.
This is a senior, hands-on role combining specialist debt casework with practice leadership, focusing on quality, training and adviser development. You will play a key role in ensuring that clients receive high-quality, compliant and person‑centred debt advice, while supporting and developing advisers across the service.
This role is ideal for an experienced debt adviser who enjoys supporting others, improving practice and maintaining high professional standards, while remaining client-facing.
You will:
- Hold a caseload of complex debt cases, delivering high-quality, accredited advice.
- Act as a technical lead for debt advice practice within the service.
- Lead on induction, training, mentoring and ongoing development of debt advisers.
- Support quality assurance, case reviews and audit readiness.
- Contribute to service development and partnership working across Coventry.
You will have:
- Significant experience of delivering debt advice, including complex cases.
- Strong technical knowledge of priority and non‑priority debt, enforcement, insolvency options and vulnerability.
- Experience of mentoring, training, supervising or supporting other advisers.
- Excellent communication skills and a supportive, reflective approach to practice.
- An advice qualification (e.g. Certificate in Money Advice Practice or equivalent) or be willing to attain accreditation.
Contract options
The role is full-time (37 hours per week) but flexible working arrangements can be discussed to support the right candidate.
Why join us?
- Hybrid working with flexibility.
- A supportive, values‑led organisation focused on social justice.
- Opportunities to shape practice, quality and service development.
- Make a tangible difference to people’s lives.
How to apply
If you’re passionate about using your expertise to improve lives and strengthen communities, we’d love to hear from you.
If you would like an informal discussion about the role before applying, please phone 024 76521100 or email info@covadvice.org.uk and we can arrange this for you.
If you are interested in this role, please download the full job details and person specification below.
To apply for this role please complete our application form using the link below. Please pay close attention to the job description and person specification. If you need the application form in a different format please contact us.
Volunteer Trustee
- Location: home based with some in-person attendance at board meetings.
- Expected hours: variable, around 2-3 hours per month.
- Remuneration: unpaid – expenses incurred in undertaking the role will be reimbursed.
We are seeking an enthusiastic and confident volunteer to join our Board of Trustees.
Trustees help make good decisions, keep the charity on track, and ensure it is run properly and responsibly.
About the charity
Coventry Independent Advice Service is a small charity offering free advice, information and support on welfare benefits, debt and other social welfare matters. We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public.
About the role
Trustees have overall control of a charity and are responsible for making sure it’s doing what it was set up to do. Trustees of Coventry Independent Advice Service (CIAS) are also known as Directors, because CIAS is a company limited by guarantee as well as a registered charity.
Trustees lead the charity and decide how it is run. By being a trustee of CIAS, you will be making a difference to your local community and to wider society. Trustees use their skills and experience to help CIAS achieve its aims. Trustees also often learn new skills during their time on the board.
Time commitment
It is expected that you will attend a board meeting (every 2 months), plus spend time reading documents in preparation for the meetings. We also have a trustee away-day each year to help review and revise our strategy.
Personal criteria
- Good communication skills and experience of team working.
- Empathy and understanding.
- An ability to be objective, honest, non-judgemental and able to deal with issues of a confidential nature.
- A commitment to CIAS.
- A willingness to devote the necessary time and effort.
- Good, independent judgement
- An ability to think creatively.
- A willingness to speak your mind.
- An ability to work effectively as a member of a team
Being a Trustee
As a trustee, you are jointly responsible for making sure CIAS is well‑run, effective, and sustainable. This includes:
- Make sure CIAS follows its governing document, charity law, company law, and other relevant regulations
- Ensure the charity only uses its resources to deliver its charitable purpose for public benefit
- Help set CIAS’s goals and direction
- Monitor performance and make sure the charity is achieving its aims
- Protect and promote the good name, reputation, and values of CIAS
- Ensure the charity is well organised and managed
- Make sure appropriate policies and procedures are in place and followed
- Ensure CIAS is financially stable
- Oversee how money is managed and spent
- Make sure assets and funds are properly protected and used appropriately
- Ensure there are proper arrangements for appointing, supporting, and reviewing the CEO/Director
- Monitor their performance and ensure fair pay and accountability
Using Your Skills and Experience
In addition to these duties, each trustee should contribute their own skills and experience to help the Board make good decisions. This might include:
- Supporting new ideas or initiativesTrustees are expected to understand and accept the legal duties, responsibilities and liabilities of trusteeship and understand their role as a Trustee.
- Reviewing and questioning Board papers
- Contributing to discussions and decisions
- Helping focus on key issues and priorities
- Offering advice in your area of expertise
How to apply
If you are interested in this role, please download, complete and return the application form below.
If you would like an informal discussion about the role before applying, please phone 024 76521100 or email info@covadvice.org.uk and we can arrange this for you.
Please note that you cannot become a Trustee if you:
- Are under 18 years of age.
- Are disqualified under Sections 178 and 180 of the Charities Act 2011, because for example, you are an undischarged bankrupt or have an unspent conviction for an offence of dishonesty or deception.
- Have previously been removed from trusteeship of a charity by the court or charity commissioners or is under a disqualification order under the Company Directors Disqualification Act.
