Caseworkers (2 posts)

  • Salary: Up to £25,943 (depending on skills and experience) plus 5% employer contribution to NEST pension scheme.
  • Working hours: Full-time (37 hours per week) – requests for part-time working will be considered.
  • Annual leave: 25 days paid holiday plus 4 additional service days over Christmas/New Year and all statutory/public holidays in England.
  • Closing date: Thursday 28th October 2021 at 12 noon.

Coventry Independent Advice Service offers advice across Coventry and holds the Advice Quality Standard (AQS) for our casework in welfare benefits and debt. Two exciting opportunities have arisen to join our team!

  1. Caseworker – Full-time (permanent)
  2. Caseworker – Full-time (maternity cover to 31/12/2022)

In both roles, you will be part of our advice team delivering a citywide welfare benefits and debt advice service using a mix of telephone, digital and face-to-face advice. You will give advice and undertake casework with individuals and families, becoming a valuable asset within the community.

Face-to-face advice will be offered at outreach venues, working closely with Family Hubs, social supermarkets and other community partners. We now operate a hybrid-working policy which gives flexibility around where and when you can work when tasks do not require a specific physical location.

You will work within the aims, policies, and principles of our service and to Advice Quality Standard (AQS) requirements. You will have full access to support, resources and expert supervision and be part of our friendly advice team.

You will have significant recent experience of advice giving and casework, ideally in an organisation where a commitment to empowerment and high quality is paramount. You will have a good knowledge of EITHER welfare benefits OR debt advice. Ideally, you will have some experience of both, but appropriate training will be provided to help you achieve the required standard in the relevant area.

You will have an awareness of wider social welfare issues, being able to signpost and refer where further help is needed. You will be able to communicate effectively with people from a range of cultures and backgrounds and will have a keen interest in delivering services for communities. You will be client-focused and demonstrate a positive and flexible approach.

Why should I join Coventry Independent Advice Service?

  • A competitive salary, 25 days paid holiday plus all pubic holidays and 4 additional service days over Christmas/New Year, and a 5% employer pension contributions.
  • Hybrid-working, with options to work from home when not undertaking tasks that require face to face engagement.
  • We work as a team and encourage everyone to share ideas and to continue learning, giving you the opportunity to develop personally and professionally in a supportive environment.
  • A friendly, open plan, workplace within a building shared with two other local client-focused charities.
  • We use AdvicePro and Office365 to enable remote working and are keen to further develop the use of technology to support our service.
  • You can be part of our success! Last year, we helped local people to secure over £2.75 million in benefits. As well as the direct impact on individuals and families, we estimate our activity is worth over £6 million to the city each year as our clients mainly spend this money locally.

How to apply:

Please download the application pack using the link below. Please state your preference for the permanent contract, the fixed term/maternity cover contract or whether you wish to be considered for both roles. Please also indicate if you wish to be considered for either role on a part-time basis.

Please read all the information in the pack carefully and make sure to return the application form by 12 noon on Thursday 28th October 2021. You only need to return the application form, not the whole pack.

Interviews will be held on 2nd and 4th November 2021 (online via Microsoft Teams).

All applicants should also complete our online Equality & Diversity monitoring form as part of the application process.  There is also a link to this in the application pack.

For an informal discussion about the roles, or if you have trouble accessing the documents, please contact or call 024 7652 1100.

Coventry Independent Advice Service strives to be an equal opportunities employer and we encourage applications regardless of your age, religion, gender, sexual orientation, disability or race.

Trustee vacancies – would you like to help shape our future?

Many people in our city are really struggling to make ends meet.  Right now, some are having to choose between paying bills and feeding themselves and their children.  Many are finding it hard to pay essential bills, like gas and electricity.  They may have a disability, be in low-paid insecure jobs or be caring for a relative.  They may have experienced a crisis.  They might be just like you.

The people we help come from a range of backgrounds. We are therefore keen to ensure our charity trustees reflect the diversity of our city and bring a wide range of skills and experience to our board. We need our board to think creatively and be innovative. We believe that having a diverse board will improve our decision-making processes.

We are looking for new trustees who share our vision and desire to help people solve their problems, to address poverty and increase equality in the city.  As a trustee, you will be a member of the board who help guide and support the charity to deliver our strategic plan. Trustees help to shape the future of our charity. 

Trustees are not paid for their work but will be reimbursed for reasonable expenses.  The annual commitment will be around 4-6 meetings a year plus a board strategy event.  There will be other opportunities to engage if you want to offer more!  Induction and ongoing support is available.

We particularly welcome applicants from people in the city who are currently under-represented among our trustees, including young people, people from black and minority ethnic communities, from working class backgrounds, people with disabilities and the LGBT+ community.

At the moment we are also keen to recruit people with a financial background or with expertise in HR/personnel or legal matters. But please don’t be put off from applying if you don’t have these specialisms. Lived experience and/or awareness of community needs is equally valuable.

If you share our enthusiasm and want to help shape our future, we would love to hear from you!

For an initial informal discussion about the role, please contact Alan Markey, Director of Service, by email

If you are ready to apply, you can download the Trustee Application Form using the link below. Please return the form by email to