Advice service update

From Monday 25th April 2022, our opening times for telephone advice are changing. The new times are:

  • Monday, Wednesday and Friday: 9.30 am to 12.30 pm
  • Tuesday: 1.30 pm to 4.30 pm
  • Thursday, Saturday & Sunday: Advice line is closed (but you can still send an online enquiry at any time).

When you call, our advisers will try to help with your query straightaway if they can. Sometimes they may need to look into matters further and call you back, or they may need to see you in person. Sometimes we may not be the best service for you and they will give you information about other ways you can get help. Please be assured, we always aim to do our very best to help resolve the problem you are having.

How to get advice

You can now contact us for advice by sending a message online or by calling us.

You can use this form to send us an enquiry at any time.

You can also phone for advice on either 07923 126 426 or 07923 126 430. Our lines are open between 10 am to 12 noon and 2 pm to 4 pm each weekday (except Wednesday afternoons when we are closed).

The telephone lines can be busy, so you might find sending us a message easier and more convenient.

You can also find lots of information online from national organisations and from services in Coventry. Have a look at our ‘other help‘ page.

We are coming to Radford!

We are really pleased to announce that we are launching a new ‘drop-in’ advice session in Radford.

The first session will be on Friday 15th March 2019 and will run every Friday until further notice. Our adviser will be available between 9.30am and 12 noon.

The session will be at Pathways Family Hub which is based on the Radford Primary Academy School site, Lawrence Saunders Road, Coventry CV6 1HD

Please see our home page for details of the kind of things we can help with and how our ‘drop-in’ service operates.

Thank you to all the team at Pathways Family Hub for their kind support for our service.

Pathways Family Hub covers a very large area of the city including Radford, Coundon, Allesley, Spon End, Holbrooks, Whitmore Park and Keresley. If you have children 18 years or under you can register as a member of the Family Hub. Please ask their admin officer for a registration form that will give membership to all 8 Family Hubs across the city.

Summer changes

Due to staff shortages, and some building closures over the summer, we need to make some temporary changes to our advice service delivery.  We strongly advise you to check our live calendar to see which advice services are running each day or to call us on 024 76521100 before travelling.

Please note that due to school holidays, our service at Spon Gate Primary School is now closed and will not reopen until Friday 14th September 2018.

We apologise for any inconvenience caused.

Changes to advice services in Willenhall

Due to changes in availability of venues and other operational matters, we have had to make some changes to our regular advice services in Willenhall.

From week beginning 1st July 2018 we will be delivering the following ‘drop-in’ (no appointment needed) sessions in Willenhall:

Every Wednesday:
Wood Side Family Hub, Middle Ride (next to ‘The Hut’ opposite Willenhall Wood School)
9.30 am – 12.00 noon

Every Thursday:
Hagard Community Centre, Willenhall (opposite Heron Foods car park in the precinct)
1.30 pm – 4.00 pm

We also offer advice from several other locations across the city. For more information see our ‘get advice‘ pages.

We apologise for any inconvenience caused.