Christmas/New Year closure

Our advice service is now closed for the holidays. We reopen on Monday 4th January 2021.

If you need help and support between Christmas and New Year, please check available information on the Coventry City Council website.

You can still send us advice enquiries using our online form, but please note that we will not be able to deal with these until Monday 4th January at earliest.

Wishing you a Happy Christmas and hoping that 2021 will be a better year for everybody.

Change to telephone advice hours

From week beginning 28th September 2020, our evening telephone service will only be available on Tuesdays (until 7pm). This change will allow us to provide a better service during the daytime when the majority of calls come through, while still providing an evening service for those who need it.

You can still send us an online enquiry at any time and our telephone advice service is available every weekday. For full details of all services, see our ‘get advice‘ page.

Change to advice-line hours

Please note that the hours we are able to offer advice by telephone have changed. We are now offering an early evening service on Mondays, Tuesdays and Thursdays.

You can telephone us for advice on 07923 126 426 or 07923 126 430 each weekday. Lines are now open:

  • Monday, Tuesday & Thursday – 9 am to 7 pm
  • Wednesday – 9 am to 1 pm
  • Friday – 9 am to 5 pm

You can also get advice online. Full details of all our services can be found on our advice page.

Diversity and inclusion

Our Trustee Board have agreed unanimously to sign up to eight leadership principles as part of our commitment to improve diversity and inclusion within our charity.

These principles, set out by ACEVO, are part of the Racial Diversity in the Charity Sector report, which was produced in collaboration with the Institute of Fundraising. 

As a Trustee Board, we will:

  1. Acknowledge that there is a problem with racial diversity in the charity sector and commit to working to change that.
  2. Recognise the important role leaders have in creating change by modelling positive behaviour and taking action.
  3. Learn about racial bias and how it impacts leadership decisions.
  4. Commit to setting permanent and minimum targets for diversity that reflects the participants, donors, beneficiaries and the population of the area that my charity operates in.
  5. Commit to action and invest resources, where necessary, in order to improve racial diversity in my charity.
  6. View staff as the sum of many parts rather than a single entity and recruit to build a diverse group of talented people collectively working towards a shared vision.
  7. Recruit for potential, not perfection.
  8. Value lived experience, the ability to draw from one’s lived experience and to bring insights to an organisation that can develop its work.

Our Trustees are now working alongside representatives from our staff and volunteer team to identify actions that can be taken in furtherance of these principles. We will publish details on our website as the work progresses.