Changes to advice services in Willenhall

Due to changes in availability of venues and other operational matters, we have had to make some changes to our regular advice services in Willenhall.

From week beginning 1st July 2018 we will be delivering the following ‘drop-in’ (no appointment needed) sessions in Willenhall:

Every Wednesday:
Wood Side Family Hub, Middle Ride (next to ‘The Hut’ opposite Willenhall Wood School)
9.30 am – 12.00 noon

Every Thursday:
Hagard Community Centre, Willenhall (opposite Heron Foods car park in the precinct)
1.30 pm – 4.00 pm

We also offer advice from several other locations across the city. For more information see our ‘get advice‘ pages.

We apologise for any inconvenience caused.

Temporary office closure

Due to a major internal reorganisation, our administrative office will close at 12:30pm on Thursday 1st March and will not reopen until Monday 5th March at 9.30am.  During this time, our telephone lines will not be available and we may not have access to email.  We apologise for any inconvenience this may cause.

Our drop-in advice services and appointments at outreach venues will operate as normal on Thursday 1st March and Friday 2nd March.  Please check www.covadvice.org.uk/advice for full details of our sessions.

Our administrative office will re-open as normal on Monday 5th March.

Showing our quality!

We are celebrating after being awarded the Advice Quality Standard (AQS), a nationally recognised quality mark for organisations providing free, independent advice to members of the public.

We are delighted to have been awarded the AQS as it helps to show people across Coventry, as well as those funding our service, that we are working to the best possible professional standards.  Our team of staff and volunteers have worked very hard to achieve the AQS and our Trustee Board will be making sure that they maintain these high standards over the coming years.

The AQS is awarded by the national umbrella group, the Advice Services Alliance.  The ASA Director Lindsey Poole said: “The AQS is a tough benchmark to achieve, particularly in challenging times for the voluntary sector and our clients and we offer our congratulations to Coventry Independent Advice Service for so clearly making the grade.”

We will display the AQS logo proudly, joining a community of over 650 organisations across the country who hold the AQS.

Spon End drop-in update

Advice sessions at Spon Gate Children’s Centre (based in Spon Gate Primary School) will be back to normal from Friday 19th January 2018.  The boiler has now been fixed so the building is lovely and warm again!

The drop-in session (no appointment needed) starts at 9.30 am  and runs every Friday.

Details of all our advice sessions across the city can be found at www.covadvice.org.uk/advice

New Year advice sessions

We reopen on Tuesday 2nd January with drop-in advice sessions at:

  • Holbrooks Community Care Association (from 9:00am), and
  • St Peters Centre, Hillfields (from 9:30am)

Our usual Tuesday session at Moat House Neighbourhood and Leisure Centre has unfortunately been cancelled due to staff availability. We apologise for any inconvenience caused.

Full details of all sessions running this week, and beyond, can be found at www.covadvice.org.uk/advice.