In the coming weeks and months we will start to offer some of our services ‘face to face’ again (initially by appointment only). In order to help us manage this we are making a few changes to the hours that our telephone advice line is available.
The changes will mean that more advisers will be on the line at the same time, meaning it should be easier to speak to an adviser even though our operating hours are reduced.
Full details of our services can be found on our ‘get advice’ page. That page will be updated as further changes are made to improve our service delivery and as we return to offering more advice in person.
We are saddened to learn that our friend and former colleague, Lawrence Blanc, passed away on Monday 7th June 2021.
Lawrence was a valued member of our team and played an important role in the continuing development of our Debt and Money Advice work. All our thoughts are with his wife, family, friends and colleagues at this time.
Lawrence was a well respected, kind and gentle man who left a great impression on all who knew him. He will be greatly missed. May he rest in peace.
We have added a new video to our website that goes through the Personal Independence Payment (PIP) claim form and offers help if you need to fill one in. You can find the video on YouTube (with an index to the sections of the form) or watch it in full below. The video is 19 minutes long.
The video was produced by students at Warwick University who worked with our advice team.