We are still here and working hard to make sure that our communities get all the help and support they need.

We are now providing advice and support in a number of ways.

• Check our self-help page for links to online information resources and details of other services in Coventry.
• Ask us for advice at any time by using our online enquiry form. Enquiries are picked up regularly during the day, so this can be a very convenient way of contacting us.
• Telephone us for advice on 07923 126 426 or 07923 126 430. Lines are open 10 am to 12 noon and 2 pm to 4 pm each weekday (except Wednesday afternoons when we are closed). There is a voicemail facility out of hours and an adviser will call you back.
• Chat with us on our website. This feature is currently being piloted and will allow people who visit our website to chat directly to a member of our team. When the ‘live chat’ feature is not available, it will be possible to use the feature to request a call-back.
• General (non-advice) enquiries can still be made via our main office number (024 7652 1100) or by email to info@covadvice.org.uk.

Please be assured that we are doing everything we can to ensure we continue to deliver an effective, high quality, service to all Coventry residents.

Please look after yourselves. We wish you and your families the very best of health, and a happy Easter.

In light of the current situation around Coronavirus, and taking into account government guidance alongside advice from our membership bodies and Trustees, we have reached the difficult decision to suspend our face-to-face advice services with immediate effect.

This is not a decision we have taken lightly but we must take steps to protect our staff as well as our clients, many of whom are particularly vulnerable.  Guidance on social distancing, and the need to protect higher risk individuals in particular, means that our face to face advice model is not currently an option.  Face to face advice, with all parties physically present, can no longer be carried out without significant risk to our customers and our advisers.  We also wish to avoid any situation where people at higher risk of infection need to wait together in reception areas and other public spaces.

Please be assured that we are taking steps to ensure continuity of service for existing clients and we are confident that we will continue to deliver an effective, high quality, service to all Coventry residents.  Although we are suspending all of our face-to-face advice services immediately, we will be refocusing our resources on providing advice and support through other channels including telephone and online.

Over the next few days, we will issue new contact numbers for advice enquiries from the public and will share these with you as soon as we can.  In the meantime, people can call our main office number (024 76521100) and our advisers will be able to offer advice and support over the telephone (either immediately or via call-back).  Enquiries can also be sent to our public email address, info@covadvice.org.uk

We will be keeping the situation under continual review. Please look after yourselves and we wish you and your families the very best of health.