Christmas/New Year closure

Our advice service is now closed for the holidays. We reopen on Monday 4th January 2021.

If you need help and support between Christmas and New Year, please check available information on the Coventry City Council website.

You can still send us advice enquiries using our online form, but please note that we will not be able to deal with these until Monday 4th January at earliest.

Wishing you a Happy Christmas and hoping that 2021 will be a better year for everybody.

Change to telephone advice hours

From week beginning 28th September 2020, our evening telephone service will only be available on Tuesdays (until 7pm). This change will allow us to provide a better service during the daytime when the majority of calls come through, while still providing an evening service for those who need it.

You can still send us an online enquiry at any time and our telephone advice service is available every weekday. For full details of all services, see our ‘get advice‘ page.

Change to advice-line hours

Please note that the hours we are able to offer advice by telephone have changed. We are now offering an early evening service on Mondays, Tuesdays and Thursdays.

You can telephone us for advice on 07923 126 426 or 07923 126 430 each weekday. Lines are now open:

  • Monday, Tuesday & Thursday – 9 am to 7 pm
  • Wednesday – 9 am to 1 pm
  • Friday – 9 am to 5 pm

You can also get advice online. Full details of all our services can be found on our advice page.