Category: Service_info

Need help to claim Universal Credit?

/ Alan

Coventry Citizens Advice have been awarded a contract by the government to support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

They can help to set-up your Universal Credit account, verify your identity, help you to provide the right evidence to support your claim and to understand what Universal Credit means for you.

If you’re not sure what help you need you can get in touch with them and they can work out how they can support you.

The service is available in person between 9am-4pm (weekdays) or you can make a free call to them on 0800 144 8 444.

We are coming to Radford!

/ Alan

We are really pleased to announce that we are launching a new ‘drop-in’ advice session in Radford.

The first session will be on Friday 15th March 2019 and will run every Friday until further notice. Our adviser will be available between 9.30am and 12 noon.

The session will be at Pathways Family Hub which is based on the Radford Primary Academy School site, Lawrence Saunders Road, Coventry CV6 1HD

Please see our home page for details of the kind of things we can help with and how our ‘drop-in’ service operates.

Thank you to all the team at Pathways Family Hub for their kind support for our service.

Pathways Family Hub covers a very large area of the city including Radford, Coundon, Allesley, Spon End, Holbrooks, Whitmore Park and Keresley. If you have children 18 years or under you can register as a member of the Family Hub. Please ask their admin officer for a registration form that will give membership to all 8 Family Hubs across the city.

Advice in Willenhall

/ Alan

Please note that all our advice sessions in Willenhall are now based at the Wood Side Family Hub on Middle Ride (next to ‘The Hut’). We are not currently delivering any sessions from The Hagard Community Centre.

Drop-in sessions at Wood Side Family Hub are on Mondays (9.30 until 12 noon) and Wednesday (9.30 to 12 noon). Appointments are also available for more in-depth enquiries and help with forms.

Please see www.covadvice.org.uk/advice or contact 024 76521100 for more details.

Stoke Aldermoor service closure

/ Alan

It is with regret that we have to announce that we are currently unable to offer advice services in Stoke Aldermoor.

This has been a difficult decision but has had to be taken due to a combination of factors, including long term staff shortages.

Stoke Aldermoor residents are able to attend any of our other sessions across the city.  The nearest are at Willenhall and at Stoke Library but we have many others available.  Full details at www.covadvice.org.uk/advice

We apologise for the inconvenience caused.

Summer changes

/ Alan

Due to staff shortages, and some building closures over the summer, we need to make some temporary changes to our advice service delivery.  We strongly advise you to check our live calendar to see which advice services are running each day or to call us on 024 76521100 before travelling.

Please note that due to school holidays, our service at Spon Gate Primary School is now closed and will not reopen until Friday 14th September 2018.

We apologise for any inconvenience caused.

Changes to advice services in Willenhall

/ Alan

Due to changes in availability of venues and other operational matters, we have had to make some changes to our regular advice services in Willenhall.

From week beginning 1st July 2018 we will be delivering the following ‘drop-in’ (no appointment needed) sessions in Willenhall:

Every Wednesday:
Wood Side Family Hub, Middle Ride (next to ‘The Hut’ opposite Willenhall Wood School)
9.30 am – 12.00 noon

Every Thursday:
Hagard Community Centre, Willenhall (opposite Heron Foods car park in the precinct)
1.30 pm – 4.00 pm

We also offer advice from several other locations across the city. For more information see our ‘get advice‘ pages.

We apologise for any inconvenience caused.