Advice service survey 2016

If you have used our advice services in the past year, either at a ‘drop-in’ session or by appointment, we would like to hear from you!

It is really important that we get feedback on our service so that we know what we are getting right and where we need to improve.

If you would like to take part in the survey, please click on this link –

Thank you so much for your help.  We will publish the results of the survey on this site later in the year.

Changes in Wood End

From Monday 18th April 2016, our service delivery in Wood End is changing.  From that point forward, the ‘drop-in’ sessions will be held:

  • Monday afternoons (1.30-4.00 pm) at Moat House Children’s Centre (part of Moat House Community Primary School), Deedmore Road CV2 1EQ.
  • Tuesday mornings (9.30-12 noon) at Moat House Leisure and Neighbourhood Centre, Winston Avenue CV2 1EA

No appointments are needed for these sessions.  Thank you to both organisations for hosting our advice service and for their continued support.

New advice session in Stoke Aldermoor

We are really pleased to announce that we are launching a new advice service in the Stoke Aldermoor area.

From Thursday 14th April 2016 an adviser will be at the Aldermoor Life Centre on Round House Road every Thursday from 9.30-12 noon. No appointment is needed – just ‘drop-in’!

This new session means that we are now offering ‘drop-in’ advice services in eleven areas of Coventry. Full details of all our drop-in services across the city can be found here.

Social care information

Developed by the advice and technology charity Lasa, socialcareinfo is a new web tool designed to help people find details of the social care support available to them locally; national information about their rights and entitlements; and details of local independent advice organisations.

We now have a link to this service from our ‘get advice‘ page.

New advice session in Wyken

From Friday 22nd January 2016, you will be able to get advice at our new ‘drop-in’ advice session at Richard Lee Children’s Centre in Wyken.

An adviser will be available between 9.00 am until 11.30 am.  No appointments are needed.

This additional service means that we are now offering ‘drop-in’ services in ten areas of Coventry.  Full details of all our drop-in services across the city can be found here.

Christmas and New Year opening

Our drop-in advice services will open as normal up to, and including, Tuesday 22nd December 2015.  After that our service availability will be as follows:

  • Weds 23rd Dec – telephone advice only (until 4pm)
  • Thurs 24th Dec – telephone advice only (until 12 noon) then closed
  • Fri 25th Dec until Friday 1st Jan 2016 – service closed
  • Monday 4th Jan 2016 – all services open as normal

If you need urgent advice on Weds 23rd or Thurs 24th December you can call us on 024 7652 1100.  You can also find details of other useful services that are open over Christmas and the New Year here.

We would like to wish all our service users and partner organisations a merry Christmas and a happy New Year.