Christmas and New Year opening

Our drop-in advice services will open as normal up to, and including, Tuesday 22nd December 2015.  After that our service availability will be as follows:

  • Weds 23rd Dec – telephone advice only (until 4pm)
  • Thurs 24th Dec – telephone advice only (until 12 noon) then closed
  • Fri 25th Dec until Friday 1st Jan 2016 – service closed
  • Monday 4th Jan 2016 – all services open as normal

If you need urgent advice on Weds 23rd or Thurs 24th December you can call us on 024 7652 1100.  You can also find details of other useful services that are open over Christmas and the New Year here.

We would like to wish all our service users and partner organisations a merry Christmas and a happy New Year.

New advice session in Bell Green

From Friday 6th November, you will be able to get advice at our new ‘drop-in’ advice session at Bell Green library.  An adviser will be available between 1.30 pm until 4.00 pm – no appointments are needed.  You can also get advice at Bell Green library on Thursdays (9.30am to 12.00 noon).

This session replaces the service on Friday afternoons at the Moat House Leisure & Neighbourhood Centre in Wood End.  Advice at the Moat House will now be available on Mondays (9.30am to 12.00 noon) and Tuesdays (9.30am to 12.00 noon) only.

Full details of all our drop-in services across the city can be found here.

Benefits and tax credits are changing

The governments welfare reforms are having a big impact on people in the city.

The City Council, voluntary and community groups and Housing Associations in Coventry are working together to support people affected by welfare reform.  We have jointly published a leaflet that aims to help people to take control of their circumstances and to find a way forward.

You can download the leaflet here.

Website updated

We have launched a fully updated version of our website today.  This includes the beta version of a calendar, showing our advice sessions in real time, maps and other additional content.

Hopefully you will find it easier to get the information you need.

If you have suggestions for further improvements please email