You can now read our annual report online. The report is also available to download. Here are some brief highlights.
Category: Service_info
Change to telephone advice hours
From week beginning 28th September 2020, our evening telephone service will only be available on Tuesdays (until 7pm). This change will allow us to provide a better service during the daytime when the majority of calls come through, while still providing an evening service for those who need it.
You can still send us an online enquiry at any time and our telephone advice service is available every weekday. For full details of all services, see our ‘get advice‘ page.
Temporary service changes
Due to staff training, our telephone advice lines will not be available between 12.30pm on Thursday 10th September and 1.30pm on Friday 11th September. You will still be able to send an enquiry using our online form.
We apologise for any inconvenience this may cause.
Change to advice-line hours
Please note that the hours we are able to offer advice by telephone have changed. We are now offering an early evening service on Mondays, Tuesdays and Thursdays.
You can telephone us for advice on 07923 126 426 or 07923 126 430 each weekday. Lines are now open:
- Monday, Tuesday & Thursday – 9 am to 7 pm
- Wednesday – 9 am to 1 pm
- Friday – 9 am to 5 pm
You can also get advice online. Full details of all our services can be found on our advice page.
We are now open longer!
Our telephone advice lines are now open longer! You can now contact us for advice in a number of ways:
- Check our self-help page for links to online information resources and details of other services in Coventry.
- Ask us for advice at any time by using our online enquiry form.
- Telephone us for advice on 07923 126 426 or 07923 126 430. Lines are open 9 am to 7 pm each weekday (except Wednesday afternoons when lines close at 1pm).
- Chat with us using the ‘live chat’ feature on this website.
- General (non-advice) enquiries can still be made via our main office number (024 7652 1100) or by email to info@covadvice.org.uk.
Advice service update
We are still here and working hard to make sure that our communities get all the help and support they need.
We are now providing advice and support in a number of ways.
- Check our self-help page for links to online information resources and details of other services in Coventry.
- Ask us for advice at any time by using our online enquiry form. Enquiries are picked up regularly during the day, so this can be a very convenient way of contacting us.
- Telephone us for advice on 07923 126 426 or 07923 126 430. Lines are open 10 am to 12 noon and 2 pm to 4 pm each weekday (except Wednesday afternoons when we are closed). There is a voicemail facility out of hours and an adviser will call you back.
- Chat with us on our website. This feature is currently being piloted and will allow people who visit our website to chat directly to a member of our team. When the ‘live chat’ feature is not available, it will be possible to use the feature to request a call-back.
- General (non-advice) enquiries can still be made via our main office number (024 7652 1100) or by email to info@covadvice.org.uk.
Please be assured that we are doing everything we can to ensure we continue to deliver an effective, high quality, service to all Coventry residents.
Please look after yourselves. We wish you and your families the very best of health, and a happy Easter.
