Suspension of face-to-face advice services

In light of the current situation around Coronavirus, and taking into account government guidance alongside advice from our membership bodies and Trustees, we have reached the difficult decision to suspend our face-to-face advice services with immediate effect.

This is not a decision we have taken lightly but we must take steps to protect our staff as well as our clients, many of whom are particularly vulnerable.  Guidance on social distancing, and the need to protect higher risk individuals in particular, means that our face to face advice model is not currently an option.  Face to face advice, with all parties physically present, can no longer be carried out without significant risk to our customers and our advisers.  We also wish to avoid any situation where people at higher risk of infection need to wait together in reception areas and other public spaces.

Please be assured that we are taking steps to ensure continuity of service for existing clients and we are confident that we will continue to deliver an effective, high quality, service to all Coventry residents.  Although we are suspending all of our face-to-face advice services immediately, we will be refocusing our resources on providing advice and support through other channels including telephone and online.

Over the next few days, we will issue new contact numbers for advice enquiries from the public and will share these with you as soon as we can.  In the meantime, people can call our main office number (024 76521100) and our advisers will be able to offer advice and support over the telephone (either immediately or via call-back).  Enquiries can also be sent to our public email address,

We will be keeping the situation under continual review. Please look after yourselves and we wish you and your families the very best of health.